Job Title: Group Reservations Agent
Location: Novotel Melbourne South Wharf
We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our team at Novotel Melbourne South Wharf.
As a Group Reservations Agent, you will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams within our portfolio hotels.
Key Responsibilities:
* Manage all group bookings of 10 rooms or more.
* Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
* Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
* Perform all reservations duties including making and entering reservations.
* Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
* Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
Requirements:
* Experience in a Front Office or Reservations role is highly desirable.
* Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera PMS is advantageous.
* Ability to work independently and demonstrated initiative in a dynamic environment.
* Confident and articulate communication, negotiation, relationship, and networking skills.
* Time management skills with the ability to multitask.
* Flexibility to work a variety of shifts including mornings, nights, weekends, and holiday periods.