Reservations/Ground Crew - Mandarin speakingHeli Crew Reservations Cairns - Mandarin SpeakingNautilus Aviation, based in Cairns, Far North Queensland, is a thriving aviation business, with a reputation for excellence and an unrivalled safety record in the delivery of tourism experiences and commercial helicopter charter services across a diverse range of industry sectors.Currently Nautilus Aviation has a fleet of 36 top-of-the range piston and turbine powered helicopters across 5 operating bases.Core ResponsibilitiesEngage with all clients to ensure that we deliver a unique world-class tourism experience.Process all walk-ins, phone, and internet enquiries from our Clients and Agents into bookings.Respond to all email and phone queries within the required timeframes to ensure high levels of commitment to our clients and agents.Process payments over the phone and prepare itineraries for individual and group bookings.Coordinate and plan the daily activities to maximise resources including passenger transfers.Maintain up-to-date knowledge of all the products and services to provide correct information at all times.Provide ground support at offsite special events and promotional activities.Adhere to all safety procedures and policies, including Civil Aviation Safety Authorities regulations.Demonstrate strong customer focus and attention to customer needs and requirements.Possess savvy computer skills and knowledge of 'Takeflite' or an equivalent reservations program.Have previous experience in customer service roles.Exhibit excellent communication and administration skills with a clear focus on delivering exceptional customer service.Be a team player with a commitment to teamwork.Be self-motivated with a drive to make things happen.Have a bright and happy nature and be physically fit to excel in this active role, as lifting is regularly required.Ability to work under pressure and thrive in a fast-paced workplace and be adaptable to different tasks within the role.Maintain a positive safety attitude.Must be legally eligible to work in Australia and able to work weekends and public holidays.Must hold a current Australian Driver's licence.The ability to hold an Aviation Security Card (ASIC) which involves a police security check and pre-employment drug and alcohol screening.TO APPLYApply through Seek with a resume and covering letter. Ensure your covering letter states the position you are applying for: Reservations/Ground Crew (Cairns).
#J-18808-Ljbffr