H People Port Melbourne, Victoria, AustraliaEmpowering businesses to greater heights.Our client is a leading transport services provider that utilise advanced systems and an extensive courier network to efficiently move products around Australia.The Role:Managing day-to-day customer service queries and resolving issues promptly.Implementing business processes and systems to achieve customer service targets.Identifying and addressing root causes of service failures.Coordinating with operations and finance teams to meet customer demands effectively.Handling customer product damage and loss claims.Supporting business development initiatives and integrating new customer business seamlessly.Qualifications and Experience:Knowledge of the Australian road transport industry and customer requirements.Strong relationships within the transport sector.Prior experience leading a small customer service team.Experience with TMS and BI tools.Strong judgment and analytical skills for consistent decision-making.Excellent interpersonal and communication skills.Leadership skills to train and develop the customer service team.Ability to prioritise tasks and stay calm under pressure.What to Do Now?If you're an experienced customer service professional with a solid understanding of the road transport industry and are looking for an exciting opportunity with a company that values innovation and efficiency, we want to hear from you! Apply now or email cristina@hpeople.au for more details.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and OtherIndustriesStaffing and Recruiting and Manufacturing
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