Maintenance Support Officer - Maryborough
Immediate Start Date
Temporary role until the end of January, but possible extension for the right person.
The Opportunity
We are seeking a skilled Maintenance Support Officer to deliver exceptional customer service in a dynamic call centre environment.
As a Maintenance Support Officer, you will work within a small, collaborative team dedicated to addressing maintenance needs and building relationships with our valued customers.
You will be the first point of contact, responding to and making customer calls regarding maintenance requests, arranging responsive maintenance services for government assets, and calmly handling concerns.
* Respond to customer calls regarding maintenance needs.
* Arrange responsive maintenance services for government assets.
* Calmly handle and resolve concerns, including calming upset customers.
* Confirm and clarify caller information while building trust and rapport.
* Effectively use software, databases, scripts, and tools to resolve issues.
* Collaborate with customers and contractors to deliver timely resolutions.
* Strive to meet or exceed call centre performance metrics.
Our ideal candidate will possess strong interpersonal and communication skills, the ability to handle challenging conversations with empathy and professionalism, confidence in using technology and software systems, and a proactive and team-oriented attitude.
About You
Key Requirements:
* Strong interpersonal and communication skills.
* Ability to handle challenging conversations with empathy and professionalism.
* Confidence in using technology and software systems.
* Proactive and team-oriented attitude.
* Previous experience in a call centre or customer service role is highly regarded.
What We Offer
At Precruitment, we pride ourselves on delivering exceptional results and opportunities that suit your lifestyle and career goals.