Clerk Grade 3/4 Multiple temp opportunities Hybrid vs In-office requirements: Hybrid flexible working arrangements with regular attendance at one of our offices. The Tax Debt Team is responsible for high level debt management across a range of tax bases. Our staff are skilled across a variety of tax streams and our functions include assisting customers to resolve their overdue tax debt by phone, in writing and via our online services, with a focus on providing exceptional frontline customer service in a high-volume contact centre environment. We are seeking to recruit self-motivated and experienced debt collectors with strong problem-solving skills who enjoys getting results. You will excel at negotiating with customers or their representatives and have an excellent eye for detail. Key responsibilities Analysing and interpreting legislation and its application in a debt recovery or an investigation environment Manage competing priorities where deadlines are tight Responding to enquiries from internal and external customers including legal professionals according to service standards. Negotiate debt settlements by utilising your strong verbal and written communication skills to liaise with customers and their representatives. Deliver a solution that meets business requirements in request of functionality, security, performance and usability. To be successful in this role you will demonstrate: Time management and organisational skills Strong decision-making skills Strong ability to maintain performance expectations and contribute to overall success Problem solving skills in order overcome unexpected challenges Adhering to frontline responsibilities in a professional manner Accurately administering legislation and providing timely and consistent customer service Experience and knowledge in debt recovery and/or in the administration of taxes and levies is highly desirable or the willingness to learn this task. As a portion of the role involves handling inbound and outbound calls and operates during business hours 8:30 AM to 5:00 PM, you will be required to work scheduled shifts between these hours. While you may not be scheduled for late shifts, or phone shifts every day, flexibility to cover various shift times is essential. Does this sound like you? If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Salary Grade 3/4, with the base salary for this role starting at $ 82193 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajajcustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 1st April 2025, Tuesday at 10 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajajcustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process