Job Category: Community Services and DevelopmentGSL: A Good Start to LifeMission:“To change the perception of disability in our communities”Vision:“Every child in regional Australia has a good start to life”Our Core Values:Drive enhanced equality, Deliver on a promise, Dare to be DifferentPurpose:Our ‘why’We exist because not all children in our community who were born with, or acquire a disability, have a good start to life.Living in a safe and nurturing homeHaving opportunities to learn and developFeeling a part of communities of choiceOur ‘how’Our programs and services cater to the needs of littlest through to young adults aged 0-24 years, supporting their home life, learning and social inclusion.Our ‘what’We support life skills development, so all children have what it takes to be a valued member of the community.Job DescriptionTeam Senior CAREDesired Skills and ExperienceRole Statement – Team SeniorCAREAppointment: Team SeniorLocation:Key Reporting Relationships: Service Leads, IU Leads, External and Internal stakeholdersReports to: Service Lead of the C.A.R.E. Integrated UnitDirect Reports: Youth Disability Support workers of the relevant Service teamMission: “To change the perception of disability in our communities”Vision: “Every child in regional Australia has a good start to life”Our Core Values: Drive enhanced equality, Deliver on a promise, Dare to be DifferentPurpose: Our ‘why’ We exist because not all children in our community who were born with, or acquire a disability, have a good start to life.Our ‘how’ Our programs and services cater to the needs of littlest through to young adults aged 0-24 years, supporting their home life, learning and social inclusion.Our ‘what’ We support life skills development, so all children have what it takes to be a valued member of the community.Computer, vehicle and phone available on shift for work purposes.Ongoing commitment to the training and professional development of employees, including access to qualifications in Community Services. Entry requirements apply.Career enhancement support through defined career pathways, learning and development planning and internal monthly reflective supervision.Free external counselling service offered to all employees through our Employee Assistance program.Minimum qualifications and experience.Alignment to GSL’s values and mission.Demonstrated ability to work autonomously in an isolated environment.Demonstrated understanding of the intensive nature of working with young people and the possible impacts on the employee’s other family and personal responsibilities.Ability to develop and lead a vibrant caring team within GSL, or willingness to learn.Demonstrated high level of verbal, written and interpersonal communication skills.Demonstrated ability to manage time effectively and carry tasks through to completion.Demonstrated understanding of continuous quality improvement.Outcomes Agreement (Key performance Indicators)Between______________________________________________and GSL: A Good Start to Life (PTY) LtdAbout the C.A.R.E. Integrated UnitWithin GSL, this role is positioned in the C.A.R.E. integrated unit.C.A.R.E. is an acronym for Connection, Action, Relationships and Engagement and an Integrated Unit (IU) is a group of programs or services that are loosely aligned to meet a common client need.The C.A.R.E. IU is comprised of numerous out of home care service units delivering to the principles of its acronym.What we doWhile not all children and young people born with, or who acquire a disability, have a good start to life, some experience trauma and through no fault of their own are not able to live with their family. For these children and young people, we provide live-in, residential services.Referrals are for children and young people who exhibit extreme and challenging behaviours due to the abuse, trauma and neglect they have experienced. Children and young people who initially come into our care may require intense support due to behaviours that may include, but are not limited to:verbal aggression, high-level defiance and physical behaviours including hitting, spitting, kicking, threatening othersdestroying propertysexually acting out, poor hygiene and self-harmingWe differ somewhat from traditional out of home care services because of our specialty. We offer a safe space where young people can recover from past trauma and barriers, gain a sense of personal value and learn the life skills they need to be a valued member of the community.Our services are disability focused through a trauma informed lens. Our holistic psychosocial therapeutic programs are based on harm minimization, health promotion, and life skills. We use a stepped based approach towards care, that is designed for disabled children and young people requiring medium to long term placement and help with transition.What is your job?Oversee the service team and be accountable for maximizing the value of the team’s work.To ‘call the plays’ about the work the team needs to do to maintain service quality and achieve client outcomes.Bring empathy in relating to presenting challenges and ensure staff are working as a team.How you will succeed:Below are the expected metrics and measures you will need to achieve and then maintain to ensure you are being the superstar that we need you to be.Milestone/Goal = Service DeliveryMetrics:Draw on experience and talents to effectively establish a caring relationship with clients and working relationship with team.Apply understanding of childhood development and working from a trauma-informed framework with knowledge and experience of positive behaviour support in everyday practice.Support clients in home life routines, life skills development, education and pursuing employment opportunities.Be a positive adult role model for clients, assisting them to develop confidence and self-worth.Bring confidence and a professional response to crisis situations - working within risk and compliance guidelines.Work collaboratively within a team context while operating autonomously.Actively contribute to Care Plans by providing evidence-based insight, assessments and evaluations.Maintain high quality client and service records, ensure placement and team record keeping is complete and support team with administration requirements.Measures:Consistent team attainment of at least 80% client success (goal attainment) rating100% of all client file notes are written to standardMilestone/Goal = Team CaptaincyMetrics:Induct and mentor staff new to service and team.Participate in staff supervision sessions, either with, or under the guidance of, the Service Lead.Attend stakeholder meetings, either with, or on behalf of the Practice Lead, when delegated.Ensure the team are self-managing their roster and working collaboratively around filling shift vacancies and covering periods of leave.Partner with the Service and Practice Leads to uphold a quality service and implement an evidence based and backed approach to practice.Be concerned with team well-being and show this by treating each team member with respect and recognizing the contributions they make to service, client and team.Attend to early problems in team cohesion, as they arise, by approaching teammates in private and addressing using a positive, solutions focused approach.Monitor the health of team culture.Measures:Team satisfaction ratings stay above 80%Team churn rate stays below 10%100% of new team members to your service complete the scheduled induction training within 1 month of commencing employment.Milestone/Goal = Internal Systems & ProcessesMetrics:Work within budget constraints.Ensure all service documentation meets record keeping standards.Understand and apply principles and practices that comply with Human Services Quality Framework (HSQF) standards.Measures:Of all rostered shifts, 100% of shift changes are self-managed by the teamTeam is consistently attaining 0 hours of overtimeTeam is consistently reporting WHS hazardsComply with all relevant legislation, regulations and policies and procedures, including Code of Conduct and workplace health and safety standards.Work within delegations of position.Maintain confidentiality of information pertaining to Young People and GSL.Demonstrate high standards of personal and professional behavior.Measures:A compliance rating is achieved for each, and all, internal auditsMilestone/Goal = Privacy and ConfidentialityTeam Seniors are in a position of trust and have a duty of care towards their clients. In this role there is access to confidential information relating to young people in GSL’s care and it is a position requirement that all staff handle this confidential information in a professional manner, only using such information for the purpose of delivering their required duties.Mandatory RequirementsMinimum qualifications include completion of Hope and Healing learning modules and Cert IV in Child, Youth and Family Intervention or related. Advanced study in a related field is an advantage.Two (2) or more years of industry experience in either the disability or child protection sector, both is an advantage.Active Blue Card/Yellow Card/ExemptionIntermediate skills in Microsoft Office Suite and demonstrated ability to learn further computer programs as required.A Valid Blue CardCurrent Driver Licence.Evidence of Australian citizenship or current working visa.Acknowledged and Signed: ______________________________________________________________(Employee Name and Signature)Dated: _______________________________________________________Acknowledged and Signed: ______________________________________________________________(Employer Name and Signature)Dated: _______________________________________________________Organisational Structure and Reporting LinesIn the standard organizational structure, the 5 groups are in dark blue along the top, and the 'Venture' group is where our services are located. All of our services are in orange, and the units that support our services are in green:Functionally, the structure operates with clients at the centre and all the support layers wrapped around:While the 'service supports client' layer is obvious, the 'venture supports service' possibly isn't. By this we mean the infrastructure in the Venture group organized around supporting the delivery of service to clients.Relationships is our first point of contact with clients, families and stakeholders. Although this happens at a service level too, it is where we say, 'hello and welcome' and 'good-bye and thank you' as an organization. Many clients stay with us for a number of years, and move between services, so it is important to have this unit at an organizational level.Operational support is a safety net for when things in service delivery don't go according to plan. The unit consists of an on-call service which operates every day between 7am-11pm, and in emergency situations, sends out a response team member.Our Integrated Units - or the abbreviation IU - are grouping of services around common client need:The Integrated Unit for Young Adults is where we offer services that young people are looking for when they leave school and transition into adulthood. (Naturally, we want to do this for teenagers, children and littlies as well, so other IUs will pop-up into the future.)The Integrated Unit for S.I.L. (Smart, Innovative Living) is where we offer supported independent living for young adults who have 'left the nest', so to speak.The Integrated Unit for C.A.R.E. (Connection; Action; Relationship; Engagement) is where we offer safe and nurturing homes for children and young people who can't live with family.Within every IU we have the same structure, and all are supported by 'Relationships' and 'Operational Support':As Team Senior, your direct contacts are:your Service Lead, who partners with you to ensure service quality. They work with you around team composition, roster template and staff training and supervision. They set service standards and do audits to ensure client/s are getting our best.your Practice Lead, who partners with you to make sure all client information, plans and strategies are in place for you and your team to follow. They set best practice strategies against client goals/milestones, monitor progress and report on behalf of the team to external stakeholders.Other roles within the Integrated Unit structure are:IU Lead: who makes sure everything within the IU is as it should be with clients, staff and service standards, and sets targets for strengthening and/or growing service responses within the IU.Finance and Admin: who look after all the paperwork side of things, money and budgets.Although we expect you to exercise autonomy and “be your own boss”, your direct lines of report are:
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