Job Description
We are seeking a dedicated Customer Service Specialist to join our Singleton team. The successful candidate will be responsible for advocating Beyond Bank Australia's core values and delivering an exceptional customer experience aligned to our Customer Ownership Strategy.
Key Responsibilities:
* Possess a team player attitude and perform general branch duties.
* Provide a local customer-owned banking experience to new and existing customers.
* Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills.
* Manage general enquiries and provide sound advice and information to our customers.
* Contribute to a high-achieving team environment with your commitment to success and strong work ethic.
* Manage customer bank accounts, including opening, closing, and overseeing transactions.
Requirements:
* You're a caring and customer-focused person excited to learn and grow.
* You value integrity, especially when handling customer information.
* Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
* Excellent customer service skills.
* A passion for building lasting customer relationships and serving the local community.
* Able to work in a dynamic customer service environment.
* Excellent problem-solving and analytical skills.
About Us:
Beyond Bank is committed to creating an accessible recruitment process and employment experience. We welcome candidates that reflect the diversity of the communities in which we operate.
Benefits:
* An additional 6 days of paid leave per year.
* Additional 3 paid work-life balance days to boost your annual leave.
* Paid community volunteer days to support many community charities across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
Salary:
$70,000 - $90,000 per annum (dependent on experience)
Location:
Singleton Branch, NSW