About Us
At ANZ, we're shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking team, you'll play a key role in providing customers with a seamless banking experience. You'll help meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions, including digital options.
You will have the knowledge required to complete customer transactions and engage in in-depth needs-based conversations, fulfilling products according to your accreditation level.
This role is based mainly in branches and requires delivering a high standard of customer service to ensure customers are satisfied and become strong advocates for ANZ.
You will be part of a collaborative team, acting as a role model and peer coach to deliver the best possible customer experience.
We're changing banking, and we're giving our people great opportunities to try new things, learn, and grow.
Your Day
* Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
* Contribute to a significant uplift in customer engagement and advocacy.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Solid understanding of compliance.
* Excellent communication and interpersonal skills.
Why Join Us?
At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career.
We offer flexible working arrangements, benefits like access to health and wellbeing services, and discounts on selected products and services from ANZ.