Business Banking Associate Perth Do work that matters
The Business Banking Contact Centre supports a range of business customer's financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.
See yourself in our team
You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Associate you will receive iing calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.
What we are looking for
1. Previous customer service experience and exceptional customer service skills is essential
2. Finance experience or an interest in banking is desirable
3. Someone who thrives in a busy environment
4. Having a resilient nature is essential in this role
5. The ability to master different technologies and multitask
Roster
Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you tomit to a rotating roster which operates between the hours of:
6. Monday - Sunday
7. 8. You will need to be available to work weekends on a regular basis (every 3-6 weeks)
Trainingmences on the Monday 19 August with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday or 9am start
*Please note we cannot provide any time off during the 4 weeks training, so if you can have any uing leave during the training period, we rmend you apply for the next campaign later in the year.
Working with us:
Whether you're passionate about customer service, driven by data, or called by creativity, a career withmBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers,munities and each other is part of our every day.
If you're already part of themonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 12/07/2024 Job ID REQ214328