Maintenance Support Officer - Call Center - Mackay
* Location: Mackay
* Type: Temporary
* Ref: BBBH4653
Maintenance Support Officer (Call Center) - Mackay
* Temporary role – immediate start date
* Opportunity to break into government role
* Work during the holiday season
The Opportunity
* Strong Call Centre Skills/Knowledge
* Problem-solving
* Multitasking
* Exceptional customer service, active listening and verbal and written communication skills
* Phone Skills
* De-escalation Skills
* Strong time management and decision-making skills
* Ability to work in a fast-paced environment
* Collaboration and teamwork skills
* Microsoft Office Skills/Knowledge: Excel, Word, Teams
About You
* Arranging responsive maintenance for Government Housing Properties
* Answering or making customer calls to address maintenance needs
* Engaging with callers to confirm or clarify information and calming angry customers
* Building relationships with customers and contractors
* Using software, databases, scripts and tools appropriately
* Understanding and striving to meet or exceed call centre metrics
To Apply
Applications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on (07) 4034 5000.
Aboriginal and Torres Strait Islanders are encouraged to apply.
About Us
With offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specializing in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government.
Speak to the professionals who actually live and work in the Queensland Regions. Lifestyle and Career – you can have it all!
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