With a legacy of over 145 years of achievement, Tintern is one of Melbourne’s most respected schools, with students from our Early Learning Centre to Year 12. At Tintern, we are committed to providing a workplace which encourages professional growth and opportunities for all staff.Tintern Grammar is seeking an experienced and proactive Helpdesk Technician Level 2/3 Support to join our dedicated IT Services team. This position is responsible for the day-to-day operations of our IT Helpdesk and providing Level 2/3 technical support to staff, students, and parents. As a visible and vital member of the IT team, you will play a key role in maintaining high-quality service delivery across the school community.About the roleReporting to the IT Systems Administrator Lead, the Helpdesk Technician (Level 2/3 Support) plays a central role in managing the daily operations of the IT Helpdesk, delivering Level 2 and 3 technical support to staff, students, and parents. This role involves triaging and resolving support requests, providing training to enhance digital confidence, and supporting the Level 1 technician. Key responsibilities include:Managing the device rollout process via Microsoft Intune.Overseeing annual device procurement and e-waste collections.Maintaining school printers.Coordinating casual IT support during semester breaks.Serving as the main contact for the Avaya phone system.The role requires strong communication skills, technical expertise, and a commitment to high-quality service in a dynamic school environment.About youYou will be able to demonstrate:Proven experience in Level 2/3 IT support, including managing helpdesk operations and servicing a range of devices such as desktops, laptops, iPads, and Surface Pros.Strong organisational, communication, and time management skills, with the ability to prioritise and adapt in a dynamic environment.A calm, flexible, and resilient approach when working under pressure or managing competing demands.A proactive and methodical approach to troubleshooting and resolving technical issues independently.Familiarity with systems and platforms including Schoolbox, Office 365, Freshdesk, and enterprise print and phone systems (e.g. Avaya).Working knowledge of Windows administrative tools (Active Directory, DNS, DHCP) and mobile device management platforms such as Microsoft Intune and Apple School Manager.A commitment to ongoing learning and professional growth, with a strong service orientation.Please view the Position Description for a full overview of duties.Applications for this position should include a current curriculum vitae and names of two referees. All applications should be submitted by Monday 21 April 2025.
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