Apply now Job no: 499453Work type: Permanent Full TimeClassification: Band 6 ($90,263 - $97,365 pa)Categories: Information TechnologyAbout the roleIn this role, you will act as an escalation point for the IT Service Desk, requiring flexibility to handle emerging issues and changing priorities. You’ll work closely with the IT Service Desk and other support teams, while also mentoring level 1 support staff to enhance their skills and shared knowledge.Key responsibilities include:Troubleshoot technical issues escalated from the IT Service Desk and provide support to end-users and escalate complex problems to appropriate teams for resolution.Assist in the management of application delivery solutions, application installation and integration.Work with the unit leader to deliver the team’s Technology Foundations business plan, to achieve value for our customers.Support routine problem-solving and continuous improvement activities by identifying and addressing gaps and inefficiencies to minimise financial waste.Provide technical guidance to the IT Service Desk in resolving customer problems at first point of contact.Encourage a customer-first culture in the team and proactively solve problems to address the team’s gaps in delivering services to customers.About youTo be successful in this role, you will have a bachelor’s degree in computer science, Information Technology, Engineering, or a related field and/or significant professional experience in operational systems support.Three (3) or more years of relevant experience in operational systems support.Exposure to a broad range of modern technologies and disciplines with a strong working knowledge of modern IT systems delivery and management.Experience in collaborating with cross-functional IT teams to deliver complex initiatives.Background in system support tasks, including configuring operating systems and network settings.Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).If this sounds like the role for you, then click apply now!Child Safety ResponsibilitiesWe are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.Diversity and InclusionAt the City, we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.Create our future together at the City of Greater GeelongJoin the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.If you're passionate about inclusivity and community, apply now – we’d love to meet you!We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.Applications and EnquiriesClick the Position Description link to view more information about this position.Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details.Advertised: 24 Jan 2025 5:30 AM AUS Eastern Daylight TimeApplications close: 09 Feb 2025 11:55 PM AUS Eastern Daylight TimeView the status of your application.Note: this is not your myGeelong login.Stay up to date about job opportunities with us.We acknowledge the Traditional Custodians of the land, the Wadawurrung People of the Kulin Nation. We pay our respects to their Elders past and present, Elders in our community and our emerging leaders.
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