Thursday, 23 January 2025
Pullman Magenta Shores, a luxurious 5-star beachside resort just 15 minutes north of Terrigal on the NSW Central Coast, is more than just a serene escape—it’s an inspiring place to work. Our resort offers a sanctuary of relaxation and elegance, with studio guestrooms, villas, luxury beach houses, terraces, and a variety of dining options, including Barretts Restaurant, Shallows Casual Dining and Bar, and the seasonal Lagoon Bar. We also feature event facilities and the rejuvenating Vie Spa.
As a team member, you’ll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. Surrounded by the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park, this stunning backdrop provides the perfect setting for a balanced work-life experience.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Casual loading on all hourly rates! Base rate of $25.80. With Loadings: Monday - Friday $32.25ph, Saturday $38.70ph, Sunday $45.15ph and Public Holidays $64.50ph!
Primary Responsibilities
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
* Confidently communicate with guests and colleagues to ensure cohesive collaboration
* Conquer challenges alongside guests, transforming dilemmas into success stories
* Promote hotel amenities and services by having a deep understanding of products and offerings
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
* Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
* Innovative approach to exceeding customer service expectations
* Skilled at collaborating within teams, as well as working independently
* Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills
* Proficiency in both written and verbal communication
* Previous experience in hotel front desk operations is a valuable asset
* Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
At Pullman Magenta Shores, you’ll be part of a team that helps guests relax, explore, and connect, all while enjoying a workplace that feels like a retreat from the everyday.
* Pullman Magenta Shores, 1 Magenta Drive, Magenta, New South Wales, Australia
#J-18808-Ljbffr