Founded in 2007, Crea Laboratory Technologies specializes in providing a range of specialized laboratory testing instrumentation and technical advice to improve laboratory practices. The company offers superior testing instrumentation across various industry sectors, with products tailored to meet specific application needs.
Position Overview
We are looking for a highly motivated Field Service Engineer to join our team, providing on-site and remote technical support across Australia & New Zealand and PNG. This role involves installation, maintenance, troubleshooting, and training on sophisticated laboratory equipment.
Key Responsibilities
Field Service & Technical Support:
* Perform installation, commissioning, calibration, preventive maintenance, and repairs on analytical instruments at customer sites.
* Provide on-site and remote troubleshooting for customers via phone and email.
* Operate and test analytical instruments, simulating real-world conditions to ensure accuracy and compliance with ASTM and other industry standards.
* Work with Particle and Material Science, Elemental, Physical Properties, Spectroscopy and Chromatography analyzers, ensuring optimal performance.
Customer Training & Relationship Management:
* Conduct training sessions for customers on instrument operation, maintenance, and best practices.
* Build and maintain strong customer relationships to ensure satisfaction and repeat business.
* Provide recommendations and technical insights to customers regarding instrument performance and optimization.
Service Contracts & Sales Support:
* Assist in maintaining and selling service contracts to customers.
* Work closely with the sales team to identify opportunities for upselling maintenance services, spare parts, and extended warranties.
* Provide feedback on customer needs and competitor activity to help drive business growth.
Application Testing & Validation:
* Perform calibration and verification tests based on ASTM and industry-specific methods.
* Validate system performance and functionality by testing parameters such as Particle Size, Flash point, RVP, Spectroscopy, Distillation, Viscosity, Cold flow properties, Thermal oxidation, Elemental analysis, Chromatography and other physical properties testing.
* Assist customers in troubleshooting analytical applications to optimize performance.
Documentation & Inventory Management:
* Maintain accurate service records, including installation reports, maintenance logs, and customer feedback.
* Ensure all service-related inventory is properly documented and transferred before and after assigned jobs.
* Timely submission of service reports, travel expenses, and administrative tasks in the ERP system.
Compliance & Safety:
* Follow strict safety policies at customer sites, laboratories, and refineries.
* Adhere to company policies regarding laboratory standards, handling of chemicals, and safety protocols.
Qualifications & Experience
Education & Technical Background:
* Bachelor’s, Trade Qualification or associate’s degree in chemistry, Electronics, Instrumentation, or a related technical field.
* Minimum 3-5 years of experience working with analytical instrumentation (Gas Chromatography, Elemental Analysis, or Physical Properties analyzers).
* Industry experience in petrochemical, refining, or industrial laboratory environments is a strong advantage.
* Knowledge of ASTM testing methods and standards is preferred.
Skills & Competencies:
* Strong problem-solving skills in a technical environment.
* Hands-on experience with instrument calibration, repairs, and troubleshooting.
* Excellent customer service and interpersonal skills.
* Ability to work independently with minimal supervision.
* Strong computer skills, including ERP systems, remote diagnostic tools, and technical reporting.
* Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Other Requirements:
* Frequent travel across Australia & New Zealand (up to 70% fieldwork).
* Must have a valid driver’s license and passport (occasional international travel may be required).
* Must be legally eligible to work in Australia without restrictions.
Why Join Crea Laboratory Technologies?
* Work with cutting-edge scientific & analytical instruments in a niche and growing industry.
* Join a company with a strong reputation for quality and customer support.
* Flexible, autonomous work environment with opportunities for career growth in a rapidly growing company.
* Competitive salary, benefits, travel allowances, and training programs.
* Comprehensive training and professional development opportunities.
* A supportive and innovative work environment.
We Value
* Personal Drive & Initiative
* Collaboration
* Accountability
* Innovation & Perseverance
* Excellence in Customer Care
* Commitment
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Engineering and Information Technology
* Business Consulting and Services
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