Assistant Manager, Government Customer Support
This role focuses on coordinating electronic banking operations, providing training for government agencies, and implementing secure connectivity solutions.
You will play a key part in ensuring the delivery of high-quality services and managing a team to achieve operational excellence.
Key Responsibilities:
* Oversee the RBAnet Help Desk and electronic banking functions.
* Deliver training to government agencies and support secure connection implementations.
* Ensure efficient processing of electronic traces and adherence to procedures.
* Ensure compliance with branch workflows and procedures.
* Lead and develop a high-performing team.
Requirements:
* Experience in banking operations, with knowledge of online banking systems.
* Strong problem-solving, communication, and leadership skills.
* The ability to work under pressure and maintain customer focus.
Other Requirements:
* Mandatory AML/CTF training and periodic police checks.
* Flexibility to work additional hours and participate in contingency testing.
About Us:
The Reserve Bank of Australia is committed to making an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
We issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Our people conduct themselves with a high degree of integrity while striving for excellence in the work they perform and the outcomes they achieve.
We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts.