We've never been 'just a bank'. Our purpose is to make a difference in the lives of our customers and communities. At Bendigo Bank, we're united in our belief that banking can be bigger and better.
Job Description:
Your role as a Home Lending Specialist (Customer Relationship Manager) is to deliver an exceptional experience for our customers by meeting their end-to-end banking needs.
Main Responsibilities:
* Building a pipeline of lending leads and nurturing these relationships using our CRM.
* Guiding customers through the lending process, ensuring they have peace of mind in achieving their goals.
* Leveraging your credit analysis expertise to ensure positive lending outcomes and future-proof your customers' financial success.
* Establishing strong relationships with the community, branch, and Branch Manager to deliver effective lending outcomes.
* Embracing lifelong learning and growing your career through on-the-job training and development opportunities.
About You:
* Delivering exceptional customer service.
* Achieving sales results through solutions that meet customer needs.
* Confidence in communicating face-to-face and over the phone.
* The ability to build strong relationships and rapport with customers and colleagues.
* Eagerness to understand and share what makes us different.
* Drive for collaboration and teamwork.
About Us:
We operate on a shared revenue model based on 'profit-with-purpose', where profits are reinvested into the communities we serve. This approach enables us to fund local initiatives and support small businesses.
Why Work With Us?
* Making a big impact that matters.
* Being part of a team that values you and promotes diversity.
* Career opportunity and flexibility.
Benefits:
* Health and wellbeing support.
* Access to our corporate university, BEN U.
We believe a diverse workforce and inclusive culture are essential to our success. We welcome applications from all candidates, regardless of background.