Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
See yourself in our team:
As the Customer Claims Specialist - Recoveries, you will be responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases. When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives. This role also acts as a technical reference point for Recovery Officers and claims operations staff.
How you'll make an impact
On a day to day basis you will:
* Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers;
* Maintain high levels of communication and provide specialist technical assistance where appropriate, to all relevant internal and external stakeholders to reduce potential overpayments;
* Liaise with internal parties to obtain information relevant to the recovery cases;
* Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes;
* Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur;
* Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls.
About you
We are interested in hearing from people who have:
* Proven Workers Compensation or Personal Claims Management experience;
* Experience in managing recovery cases;
* Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes;
* Understanding of relevant legislative provisions surrounding recoveries and debt collections;
* Experience working within public liability framework;
* Understanding of relevant legislation including the Motor Vehicle Act 1959, Road Traffic Act 1961, Civil Liability Act 1936, Return To Work Act 2014, Workers Rehabilitation and Compensation Act 1986.
To apply:
If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
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