Are you a highly organised Practice Manager/Medical Secretary with a passion for providing exceptional customer service? Do you enjoy the fast-paced environment of clinic and surgical coordination? If so, we have an exciting opportunity for you to join our dynamic solo practice as a Practice Manager.
* Full-time role 5 days per week located at St Luke's Hospital Potts Point
* Close to public transport – 7 minute walk from Kings Cross Station and major bus routes
* Suit experienced Practice Manager or Medical Secretary seeking to progress to Practice Manager role
The Practice
We are an expanding solo practice (specialist procedural dermatologist and Mohs surgery specialist) located within St Luke's Private Hospital Potts Point. Our practice offers a range of therapies utilising the latest dermatological technology, with the main focus being on skin cancer.
The medical software used is Genie and Dermengine.
You will be working in an environment that is dedicated to ensuring that patients receive the highest level of patient care in a professional and comfortable environment. As our Practice Manager, you will play a crucial role in ensuring that our patients receive exceptional service and support throughout their journey.
The Role
As our Practice Manager, your main objective will be to oversee the day-to-day functions and administration operations. From coordinating patient appointments to managing clinical files and accounts, you will be the backbone of our practice, ensuring that all reception and administrative tasks are completed efficiently. By taking care of these responsibilities, you will enable our esteemed specialist to focus on what they love most – providing high quality care to our patients.
This is a permanent full-time position working 5 days per week. Hours are 7.30am to 5pm. There is flexibility with starting at 8.30-9am on the non-clinic days.
The per hour rate is $38-$42 per hour negotiable depending upon previous skills and knowledge.
Your Duties & Responsibilities
* Answering of phone calls and attending to reception duties on clinic days
* Efficient management of all patient data, clinical appointments, procedures, clinical files, correspondence and accounts
* Scheduling and effective management of patient bookings in Genie software
* Be aware and have your finger on the pulse in relation to billing patient flow, patient care and theatre management
* Management and co-ordination of billings (consultation, surgical and health funds)
* Provide quotations to patients for procedures
* Coordinate surgery admissions, hospital paperwork and theatre lists
* Work closely with the doctor to ensure the best possible experience is provided by the clinic to the patients and families
* Monitoring and maintenance of office and medical equipment
* Coordinate accounts receivable and payable and maintain debt prevention
* Nurture and develop strong relationships with healthcare professionals and stakeholders within the health community
* Coordinate with external suppliers and advisers
Your Skills & Experience
* Previous experience as a Practice Manager or Medical Secretary/Medical Receptionist/Surgical Co-ordinator in a specialist environment
* Competent in using Genie medical software is desirable but training is available if required
* Advanced computer skills and comfortable with utilising digital technology to streamline practice processes and for efficiency
* A passion for providing exceptional customer service
* Being the right hand of a busy specialist comes naturally to you and you are always ten steps ahead on account of your thorough organisation, planning and action
* Passionate, energetic, results-focused and a ‘can do’ attitude. You are committed to a high level of integrity and professional standards
* A high level of numeracy skills and attention to detail
* You can work independently, self-motivated and always get the job done
* Excellent interpersonal skills to foster positive relationships with medical professionals and hospitals
To apply for this role, please forward your resume to ******@indigoconsulting.com.au
For telephone enquiries, please phone Bernadette on 0414 943 ***.
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