Information Technology Business AnalystThis range is provided by Linkly. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$90,000.00/yr - A$110,000.00/yr
Are you an applications integration whizz who wants to streamline internal operations at an Australian fintech?
The purpose of this position is to partner with functional teams to integrate our internal applications thereby building our internal tech stack. You will document business processes, tweak API enabled systems, and automate workflows to ensure we are using tools optimally. Enabling seamless communication between corporate IT, finance, customer support, HR and project management functions.
The role reports to the CFO, and will also work with our Security team, and System Engineers to ensure alignment across our underlying systems infrastructure. You will also collaborate with internal stakeholders and external vendors to enhance application solutions, troubleshoot issues, and lead system improvements.
Who is Linkly? Linkly is a Fintech company that specialises in building payment integration solutions for businesses and we have been Australia's leading payments software supplier for over 20 years. We build software for instore and online payment processing and serve all major Banks and retailers, including CBA, ANZ, Woolworths, David Jones, Myer, JB Hi-Fi, and Bunnings just to name a few. We are experiencing strong growth and looking to get in-house IT assistance to support our work.
Responsibilities IT Advisor: Lead the implementation and optimisation of business applications to meet organisational needs.Business Requirements Gathering: Collaborate with stakeholders across departments to understand requirements, document processes and identify the enhancements.Application implementation and enhancements: Evaluate, implement, and support third-party applications, including helpdesk software, HRIS, CRM, Project, and contract management platforms, ensuring smooth integration with existing systems.Application Performance Monitoring: Monitor application performance, troubleshoot issues, and implement improvements for reliability and efficiency.Compliance: Ensure business applications comply with industry security standards and regulatory requirements. Develop and maintain system documentation, including business requirements, system design, and configuration details.Support: Provide end-user support and guidance, promoting best practices and efficient use of applications.Vendor Management: Manage relationships with software providers, including contract negotiations, service optimization, as well as understand upgrade requirements, system features and issue resolution.Application Recommendations: Develop and deliver recommendations to address existing or potential trouble areas in systems across the organization.Key Requirements: Bachelor's degree in computer science, Information Systems, or a related field.3+ years' experience in a Technical/Application Support Manager or Lead role.Proven experience in configuring, integrating and maintaining Customer Service, HR, Finance, Operations business applications, preferably within a technology start up or scale up.Project management experience leading system implementations and upgrades from inception to completion.Strong analytical and problem-solving skills, with a keen attention to detail.Preferred tools: Microsoft environment, HubSpot, Zendesk, Xero, Zapier / make.com.At Linkly, we encourage our people to embrace our values, being:
Act like an ownerDeepen TrustCare and respectSeniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr