Posted Wednesday, March 26, 2025 at 4:00 PMSIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With SIRVA locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!SIRVA is now seeking for a Contact Centre Sales Consultant to support our international clientele based out of Australia.This role requires flexibility to shift times and offers a hybrid working model with work from home available.Why work for SIRVA?Being an international brand with a cross regional structure your career opportunities could be endless!
You can make colleagues, connections, and friendships the world over with SIRVA.Diversity and inclusion are part of our service and therefore is part of our DNA.
At SIRVA our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity.SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards.
We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourage all employees to discuss with their People leaders what works best for you.Position Summary:Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution.Functions and Responsibilities:Prompt follow up of voice mailed messages and web based 'Request a Quote' via personalized phone call within 24 hrs.Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen.Full-service relationship management for all other valued opportunities from follow through to completion.Prepare and send quotes as requested.Collect and enter move inspections/quotes into company systems.Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale.Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction.Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand.To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities.Qualifications:Exceptional customer service focus and experience successfully servicing.Cooperate and consumer clients.Excellent written and verbal communication skills.Internal and external relationship building skills.Apply NowIf this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.
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