Drive innovative service redesign for key government projects in Canberra.
Our client is a key Commonwealth department that plays a critical role in maintaining impartial and independent electoral system with delivery of polling services and targeted education and public awareness programs.
The Opportunity
This is your chance to contribute to large-scale, meaningful projects that influence the design of public services in Australia.
As a Service Designer, you’ll have the opportunity to lead and influence service redesigns that improve the citizen experience. With the backing of a supportive team, you’ll enjoy career growth and the satisfaction of delivering real-world change.
The Role
As a Service Designer, you will be responsible for crafting seamless and effective service experiences, balancing user needs with organisational goals. You’ll collaborate with cross-functional teams to create service solutions that are innovative and human-centered.
Key Responsibilities:
* Lead service design activities from research and ideation to implementation
* Facilitate co-design workshops with stakeholders and users to identify pain points and opportunities
* Develop service blueprints, journey maps, and prototypes to communicate service solutions
* Collaborate with business analysts, developers, and product teams to ensure designs are implementable
* Advocate for user-centric design in decision-making processes
* Conduct user research to gather insights and drive data-informed design decisions
The Ideal Person
You are a creative and strategic thinker with experience in service design or user experience roles.
You thrive in collaborative environments and are passionate about creating services that meet both user needs and organizational objectives.
Experience with public sector projects or digital transformation is a plus. Tertiary qualifications in design, user experience, or a related field are desirable.
Salary / Rate
* An hourly rate of $110/hr – $130/hr including Super or Negotiable
* Contract until 31 December 2025 with 2 x 12 months extension options