Direct message the job poster from Doo Group
Senior TA Admin | FINTECH | Regional Hiring - MY, TH, AU, IN
Job Responsibilities:
1. Client Account Updates & Maintenance
o Make necessary updates and changes to customer accounts, such as contact information or account settings.
o Perform regular audits to ensure client accounts and related documents are complete and up-to-date.
2. Email Query Management
o Respond to client inquiries via email, offering support on account-related issues such as login difficulties, password resets, account freezes, or activation processes.
o Provide timely and professional solutions to address client concerns effectively.
o Collect and verify necessary documents to comply with Know Your Customer (KYC) regulations.
o Work closely with clients to cross-check account information and ensure data accuracy.
3. File & Documentation Management
o Organize and maintain documents received from payment channels, suppliers, and brokers.
o Ensure all files are systematically categorized and accessible for operational needs.
4. Compliance & Accuracy
o Ensure that all client transactions and documentation comply with industry regulations.
o Monitor for suspicious transactions and escalate them as needed.
o Double-check client transaction records and documentation to minimize errors and maintain high data accuracy standards.
Job Requirements:
* Bachelor’s degree in Finance, Commerce, Business Administration, or related field.
* Must have full working rights in Australia.
* Required language(s): Mandarin (Proficiency in Mandarin (spoken and written) is mandatory), English.
* Smart, fast learner with a logical and organized approach to tasks.
* Strong attention to detail and ability to work under minimal supervision.
* Fresh graduates with a relevant degree are encouraged to apply.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative and Legal
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