Job Description
A fixed-term employment register is not a vacancy and inclusion on a register does not guarantee any offer of employment will be made.
Period of Appointment: Fixed term part time or Casual up to 12 months
Duties
* Provide exceptional customer service as the first point of contact with visitors to TMAG, including information on programs, exhibitions, shop, and facilities.
* Interact with visitors, encouraging curiosity and assisting in interpretation and connection with exhibits.
* Advise about the TMAG shop and services, resolving queries and directing visitors to appropriate sources when necessary.
* E nsure the protection of public areas, exhibits, gallery, and shop spaces for safety and security of visitors, staff, collection, and retail stock.
* Support TMAG programming and special events by performing tasks such as tours, ushering, delivering public programs, setting up spaces, light cleaning, and basic maintenance.
* Accurately undertake retail operations in the shop, processing sales using point of service systems, and assist visual merchandising to enhance visitor experience.
* Assist with visitor evaluation projects, including data collection and observations.
* Maintain cleanliness of public spaces, exhibitions, displays, and shop during shifts for comfortable and positive visitor experience.
* Provide support to management as required, including mentoring new staff, hosting VIP tours, and assisting with after-hours events and functions.
* Contribute to continuous improvement of quality and efficiency of services and work processes within Visitor Services Team.
* Participate in projects across broader TMAG to facilitate visitor outcomes.
Requirements
* First Aid qualification from a recognised provider or ability to obtain within three months of commencing employment.
* Current driver licence with manual vehicle operation ability.
Application Instructions
Please submit a one- to two-page document outlining experience, skills, and knowledge relevant to the statement of duties, along with a copy of your current resume.
Online applications are preferred; click the blue 'Apply Now' button or complete the application form and email it to us at the provided address.