A fantastic internship opportunity in a reputable company to enter the industry. JOB TITLE: Level 1 - IT Helpdesk Support JOB OVERVIEW: As a Level 1 IT Helpdesk Support technician, you will be responsible for providing basic technical assistance and support to end-users in resolving IT issues. You will serve as a key point of contact for troubleshooting and resolving technical problems and ensuring the efficient operation of the organization's IT systems. You will be required to work with Level 2 and Level 3 technical staff to resolve and escalate issues. KEY RESPONSIBILITIES: 1. Technical Support: Provide first-level support to end-users, including hardware and software troubleshooting, system configuration, and issue resolution. 2. Incident Management: Manage and prioritize incoming support requests via phone, email, or ticketing system. Analyse and categorize issues and escalate as necessary to Level 2. 3. Problem Solving: Investigate and diagnose technical issues, identify root causes, and implement solutions. Document troubleshooting steps and resolutions for future reference. Obtain assistance from Level 2 where necessary. 4. Hardware and Software Maintenance: Perform hardware and software installations, upgrades, and patches. Ensure that all systems are up-to-date and secure using RMM software. 5. Network Support: Use basic tools to troubleshoot network connectivity issues, including LAN and WAN problems. Escalate in timely manner. Collaborate with level 2 or level 3 to ensure resolution. 6. Documentation: Maintain accurate records of support requests, actions taken, and solutions provided. Contribute to knowledge base articles and technical documentation. 7. Security Awareness: Monitor for security threats and vulnerabilities and assist in implementing security policies and procedures. 8. Collaboration: Collaborate with Level 2 and Level 3 support, systems administrators, and other IT teams to resolve complex technical issues and implement system improvements. ABOUT YOU: You must: be studying a relevant degree qualification or a recent graduate. have excellent communication skills, both written and spoken. have the necessary technical and soft skills to perform the job. be committed to a career in your field of study. be able to work at least 3 days per week. LOCATION: The host company is located at Wollongong WHY SHOULD YOU APPLY? You will benefit with: Work experience for 12 weeks. Interview the interviewer to assess the quality of the internship. Internship agreement with a structured training plan. Reputable host company. Challenging, meaningful, and relevant job duties Performance appraisals by the supervisor to ascertain that you are learning and progressing on the job. Options to work 3, 4, or 5 days per week so you can balance internship with your study or work commitments. A chance to prove your worth to secure a job offer. Job placement assistance after internship. Work experience insurance cover for peace of mind. Compliance with the Fair Work Ombudsman’s guidelines for an internship to ascertain that you are the one benefiting the most from the internship, not your host company. Check out some of our success stories at: BIT.LY/STUDYANDWORKSTARS Want to start your career? Why wait? Apply now