For over 75 years, Hills has been at the forefront of innovation, continually evolving to meet the needs of our customers. Our focus is on delivering cutting-edge technology products and service solutions that enhance the health and security of Australians. Hills Health Solutions is a key division, providing nurse call solutions, patient engagement systems, and Wi-Fi networks to hospitals and aged care facilities across Australia and New Zealand. We pride ourselves on our ability to adapt, innovate, and maintain strong client relationships.Position Purpose:We are seeking a strategic thinker with exceptional communication skills and deep technical expertise in Hills Nurse Call, DECT, and Patient Experience Systems (IPTV & MATV), including third-party integrations. The successful candidate will manage client accounts, ensure client satisfaction, and oversee field service work across the Tasmanian region. This role requires a hands-on approach to diagnosing faults, conducting repairs, and maintaining systems to the highest standards. You will also work closely with our R&D team on product development and high-level fault resolution.Key Responsibilities:Develop and maintain strong client relationships, ensuring client satisfaction across all account activities.Diagnosing faults, performing service and maintenance repairs, and maintaining Hills equipment onsite.Identify opportunities for account growth and implement strategies to achieve them.Conduct site visits to identify additional client requirements, offering appropriate Hills products/services or coordinating with the relevant Hills Health resources.Provide technical leadership on key projects and service activities, offering advice and direction to all parts of Hills Health, including Sales, R&D, Service, and Operations.Contribute to successful project delivery from both technical and administrative perspectives.Offer technical assistance to support complex installations and fault resolution, including support for the Hills Technical Assistance Centre.Consistently deliver best-in-class customer service while maintaining strong financial discipline.Train and instruct customers on the proper use of equipment.Carefully monitor and manage monthly expenses, including tools, mobile phone, company vehicle, and material ordering.Proven ability to work independently and as part of a high-performing team.Demonstrated excellence in customer service.Strong verbal and written communication skills to work effectively with people at all levels, including senior management and key stakeholders.Excellent attention to detail, effective planning, and organizational skills to manage competing priorities and meet deadlines.Ability to exercise judgment and initiative while working without supervision.Leadership skills with the ability to coach and guide other technical resources.Passionate about adding value and demonstrating a sense of urgency in completing work objectives.Qualifications and Certifications:Certificate/Qualification in Electronics or comparative experience.Current driver's license.OH&S General Induction Construction Card (White Card) & Cabling License.Working With Children Check or Vulnerable People Check.Additional industry-relevant construction/technical cards would be advantageous.Required Knowledge:RF knowledge is an advantage.Ability to construct and modify databases.Why Join Hills Health Solutions?At Hills Health Solutions, we value innovation, customer satisfaction, and professional growth. You will have the opportunity to work with cutting-edge technology, lead key projects, and make a meaningful impact on the healthcare industry in Tasmania.
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