Supervisors/Team Leaders (Call Centre & Customer Service)Strong focus on exceptional customer and corporate sales supportCustomer focused, dynamic and collaborative teamIf you love making people’s day, this is the Customer Experience Team Leader role for you. This is an opportunity to co-lead a high performing team in our Keswick head office (our team structure is two Team Leaders working closely together). You will develop and maintain strong working relationships with our regular corporate clients as well as supporting our consumer Customer Service support team.You have a passion for exceptional customer service, making people smile and bringing joy to every interaction. Equally you are a great problem solver and are creative to find quick and efficient solutions to ensure, even in the most unfortunate delivery situation, our customer leaves wanting to return for their next gift purchase.Leading a high performing team, you work closely with your CX peers to maximise personal strengths to achieve CX Team goals, grow corporate sales and streamline processes for rapid scalability during peak times.Fostering an amazing learning environment for your team, you instill a culture of making gifting easier for our customers. Obsessed with excellence, you thrive on winning loyalty with exceptional service and communication – and enjoy training and coaching the CX Team to embody this in everything they do.You are proactive, helpful, positive and love working together with others to achieve shared objectives.Your key success measures:Customer Experience – serving our customers through webchat, phones, email and social media. Making their day and gifting easier.Building and strengthen relationships with our corporate clients to ensure that we achieve our revenue targets.Reports and Administrative tasks, including proactively streamlining processes to help us improve revenue and business operations.OUR CULTURE…The team at Edible Blooms are passionate about ‘Gifting Deliciously’ – our gifts are delivered faster, fresher and far daily. Our core company values centre around Connection, Innovation, Joy and Excellence. We believe the world is a better place when we are together and connecting people.Be part of a market leader and nationally recognised companyAttractive salary packageExclusive employee discountsFun and collaborative work environmentEdible Blooms was established in 2005 by two sisters and has grown to a national footprint covering Australia and New Zealand. Primarily an online gift delivery business distribution, we also have customers visit our stores. We are proud to have many of our team members still working with us from our very early days in business and this is testament to the positive culture we have created.WHAT’S IMPORTANT TO WIN THIS ROLEA Great Attitude will give you the best advantageCustomer Service Team Leadership is requiredExperience in Corporate Sales is advantageousAbility to use IT effectivelyThis is a great opportunity for you to make your mark and further develop your career with a successful national business headquartered in Adelaide. If you want to join a great team, please ensure you include a personalised cover letter telling us why you fit our company culture and what about this role made you apply. Please also include the customer service systems you have used in your past roles.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Service Team Leader?How many years of people management experience do you have?Do you have experience in a sales role?Do you have customer service experience?Which of the following Microsoft Office products are you experienced with?
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