**Job Description:**
We are seeking a highly skilled professional to join our Integration Management Office (IMO) in the Student Experience & Administration Domain. As a key member of our team, you will be responsible for sourcing and interpreting transition program and course information, developing and editing complex transition study plans, and identifying, investigating and escalating study plan issues related to the transition to Adelaide University.
This is an exciting opportunity to be part of a historic project, shaping the future of Adelaide University and gaining career-defining experience. You will work closely with Transition Support Advisors to resolve problems and collaborate with colleagues in the IMO and across the foundation institutions.
The successful candidate will have proven experience delivering high-quality, customer-focused services in a fast-paced, multi-channel environment. They will possess excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
**Key Responsibilities:**
* Review and ensure the accuracy of study plans, aligning them with student transition principles and schedules.
* Utilise existing student systems and CRM platforms to complete transition study plans across both foundation institutions.
* Identify, investigate and resolve complex issues and escalating transition study plan or data related issues as needed for prompt resolution.
* Develop complex transition study plans for students enrolled in multiple programs or other unique scenarios while monitoring responses to study plan inquiries.
* Support Transition Support Advisers with study plan corrections or edits.
**Essential Skills and Experience:**
* Proven experience delivering high-quality, customer-focused services in a fast-paced, multi-channel environment.
* Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
* Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy.
* Demonstrated ability to build and maintain positive relationships with stakeholders, including customers and colleagues.
* Proficiency in using CRM systems, databases, and standard office software, with flexibility to adapt to new systems and changing priorities.
**About the Student Experience & Administration (SEA) Domain:**
The Integration Management Office (IMO) has established functional areas which are referred to as Domains. Each Domain is responsible for executing tasks and producing deliverables that are crucial to the establishment of the new Adelaide University.
The Student Experience & Administration (SEA) Domain is responsible for ensuring that Adelaide University is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.
**Why Join Us?**
This is a unique chance to be part of a historic project, helping to shape the future of Adelaide University and gain career-defining experience. We offer a wide range of attractive staff benefits, including salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.