Peppers Noosa Resort and Villas, 33A Viewland Drive, Noosa Heads, Queensland, Australia Req #2489Friday, 18 October 2024Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast. Surrounded by nature, in Noosa you will find a tapestry of waterways, untouched national parks and wide-open beaches to explore and make your own during your down time.PurposeAs Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.Primary ResponsibilitiesFoster genuine connections with guests, making them feel valued and comfortable during their stayAssist guests with transport and travel arrangements, luggage delivery and storage, parking and valet servicesAddress and resolve guest concerns promptly and professionallyOffer expert recommendations for local attractions, restaurants, and activitiesPromote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and MaintenanceSkills and ExperiencePrevious customer service experience, preferably in the hospitality industryA track record of effectively managing multiple tasks and excelling in high-pressure situationsStrong problem-solving abilities and a proactive approachOutstanding communication and interpersonal abilitiesHave a good grasp of local knowledge or the ability to quickly learn and improve current knowledgeDrivers licence – possessing an open (manual) drivers licence is advantageousWillingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as requiredAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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