Mobile Crisis Management Substance Abuse Professional Supervisor
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Overview
Mobile Crisis Management involves all support, services and treatments necessary to provide integrated crisis response, crisis stabilization interventions and crisis prevention activities. Mobile Crisis Management Services are available 24 hours a day, 365 days a year. Our crisis response provides timely evaluation, triage and access to acute mental health, developmental disability and/or substance abuse services. Additionally, it provides treatment to ensure symptom and harm reduction and safely guides people in acute crisis to appropriate crisis stabilization and detoxification support/services. These services include immediate telephone response to assess the crisis and determine the risk, mental status, medical stability and appropriate response.
Responsibilities
Assist and supervise Mobile Crisis Management employees as follows:
1. Providing crisis response for recipients 24/7/365.
2. Providing immediate telephonic response to assess crisis and determine the risk, mental status, medical stability and appropriate response; provide face-to-face response as needed.
3. Developing a Crisis Plan before discharge for recipients new to the public service system and/or making revisions to existing crisis plan components in Person Centered Plans, as appropriate.
4. Monitoring and managing the presenting psychiatric and/or addiction symptoms.
5. Maintaining proper documentation and authorizations.
6. Monitoring or coordinating movement across levels of care, directly to the person and the family; coordinating discharge planning and community re-entry following hospitalization, residential services and other levels to assure continuing care.
7. Maintaining proper training requirements.
8. Forwarding required documentation to designated staff in the administrative offices in a timely manner.
9. Maintaining appropriate authorizations for all Mobile Crisis Management services.
10. Helping maintain the self-respect, personal dignity and physical safety of each recipient.
11. Working cooperatively with all other staff and relating favorably to recipients and families.
12. Attending all mandatory staff meetings and consumer conferences or giving advance notice to the Mobile Crisis Management Director as to reasons for inability to attend.
13. Receiving supervision by the Mobile Crisis Management Director or Designee.
14. Reporting any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
15. Reporting any accident or incident to the Mobile Crisis Management Director or Designee.
16. Reporting to the Mobile Crisis Management Director or Designee any suspected abuse, neglect or exploitation of recipients.
17. Being familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration.
18. Being familiar with HIPAA regulations and abiding by them.
19. Assuring consumer’s rights are met and maintaining consumer confidentiality at all times.
20. Operating office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
21. Obtaining and keeping current all training required by the agency. Understanding that failure to renew classes by their due date will result in being removed from the schedule.
Qualifications
A graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
* Must have a valid NC Driver's License.
* Must have had at least 8 years of driving experience, as this is a requirement of the company's liability insurance carrier.
* Must have a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations.
* QP status and prior supervisory experience in the mental health field.
* Must be able to lift, push, or pull a minimum of 25 pounds.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Wellness and Fitness Services
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