About the RoleWe are seeking an experienced Village Manager to join our team at ISS Integrated Serv P/L. As a key member of our operations team, you will be responsible for the overall efficient running of our village operations, including cleaning, catering, facilities management, administration, and mine site cleaning.The successful candidate will have a comprehensive understanding of hospitality services in a camp/village operation setting, with the ability to manage and develop a team of ~50 employees. You will be a motivated, inspirational, and effective leader with a strong customer service ethic and the ability to undertake regular travel to site as per FIFO roster.Key ResponsibilitiesManage and develop a team of ~50 employees to deliver exceptional customer service and maintain a strong safety culture.Ensure effective and efficient delivery of service to a high standard across the village operations.Maximise revenue opportunities and maintain strict cost control measures.Ensure adequate resourcing and rostering for all services to be delivered at site.Foster a strong reward and recognition culture.Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued.Ensure employee performance management is undertaken following established policies and procedures.What We OfferAll flights to and from site, and all meals and accommodation whilst onsite paid for.A values-based positive company culture, with a caring and energetic team.Purposeful and rewarding work with a competitive salary.Access to staff discounts with a wide range of companies.Ongoing learning and development opportunities.Internal opportunities within our global organization.RequirementsProven experience managing mining camp/village operations or an extensive hospitality management background.Demonstrated motivated, inspirational, and effective leadership skills.Ability to manage and develop a team of ~50 employees.Ability to undertake regular travel to site as per FIFO roster.Demonstrated customer service ethic.Knowledge of health & safety requirements and delivery of strong safety culture outcomes.Solutions-focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.Organized – outcome and deadline-oriented.Effective communication and consultation with a broad range of internal and external stakeholders.Well-honed customer relationship skills.Strong communication skills – verbal, written, and presentation.