Visual Commercial Manager Inditex Australia Pty Ltd (ZARA) Perth, WA $70,000 – $74,000 At ZARA we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation. YOU are passionate, curious, motivated, customer orientated and dynamic, with something different to contribute. You love fashion and celebrate self-expression and enjoy transmitting this passion to the customers and your team. You have a strong interest in the latest trends and display a track record of product analysis, merchandising and delivering a high level of customer service. At Inditex you will find more than a job. As a Visual commercial, you are responsible for the image and layout of your store, making sure the latest trends and best sellers are represented according to the company specifications, balancing between commerciality and image. Position Duties: Attending and conducting store briefings and reading all store updates provided by management to maintain an awareness of the day-to-day priorities and operations of the store; Following the reasonable directions of management to maintain a good image for the product and the store (e.g. folding and displaying products) within your designated section(s) of the store; Providing customer service both face to face and over the telephone; Keep up to date on the latest fashion trends and provide feedback on the competitor’s activities. Maintaining an up to date knowledge of products and promotions including; awareness of new arrivals, best sellers, offering alternatives; Answering customer queries and requests and preparing and implementing customer service action plans; Processing deliveries and the preparation of stock to ensure that it is available for replenishment on the shop floor at all times; Processing sales, exchanges and refunds efficiently, accurately, and strictly in accordance with the company’s policies and procedures; Manage and plan the commercial and visual activities of the store in a daily/weekly and seasonal manner. Work alongside with the Operational Manager to ensure that the best RFID practice is in place at all times. Manage product levels in the store and communicate with the senior management of any product needs. Providing reports throughout the day to managers and colleagues; Analyze daily information and react to it accordingly. Role Requirements: At least 2 years of relevant work experience, tertiary qualifications beneficial but not necessary’ Appreciation for fashion & product Minimum 2 years experience leading a team Passionate about customer service Ability to problem solve and think on your feet in a busy environment Positive can-do attitude and ability to work as a team Desire professional growth and inspire the same for your team Availability to work 38 hours per week and commit to a set roster that includes a mix of weekdays & weekends About Us We are Inditex One of the largest fashion distribution groups in the world, to which Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home belong. Our brands represent style, the expression of identity and the transformative power of fashion. At Inditex, we champion diversity and inclusion, fostering an environment where everyone feels valued and respected with equal access to opportunity. We are dedicated to ensuring a safe and healthy workplace for all, free from discrimination, harassment, bullying, or violence of any kind. We prioritise treating all individuals with dignity and respect, ensuring that every individual can thrive in a supportive and respectful atmosphere. If you require any adjustments during the recruitment process, please reach out to our team via talentauinditex.com. We see each team member as an individual with limitless potential, whose unique contribution is vital to our success. The Top Employer Institute has recognised our effort by certifying Inditex as a Top Employer 2024. The salary range for this role $70,000 – $74,000 Applications open on 28/01/2025 and close on 28/02/2025 Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We thank you in advance for your interest in working with us at ZARA. www.inditexcareers.com | more than a job