About the role
As a Customer Solutions Officer, you will play a crucial role in being the first point of contact for both existing and prospective consumers of AHAC. You will deliver a seamless client experience, empowering clients to manage their care plans effectively. Your responsibilities will include responding to inquiries, troubleshooting service-related matters, and ensuring clients receive person-centred care tailored to their needs.
About you
What you will bring to the role:
1. Act as the primary contact for existing and prospective consumers
2. Provide information and advice on VMCH service offerings
3. Respond to referrals, determine eligibility, and prioritize client needs
4. Manage high volumes of inbound and outbound calls, maintaining accurate records
5. Approve service provision within designated authority levels
6. Resolve issues promptly and escalate when necessary
7. Safeguard client rights and confidentiality