Job Title: Customer Service Agent (CSA)
Coles Supermarkets operates over 800 stores across Australia, requiring the collaboration of team members in diverse roles. Whether you work in-store or deliver to customers' doors, life is fast-paced and engaging.
As a valued member of our team, you'll be part of a diverse group of personalities, cultures, backgrounds, and beliefs, mirroring the communities we serve.
About the Role
As a Customer Service Agent (CSA), you will drive our iconic Coles vans to deliver customer orders to their homes. You will safely navigate local neighborhoods to deliver shopping to customers during the day or night. Additionally, you will assist with picking and packing orders to the highest standard for delivery.
About You and Your Skills
* A commitment to delivering exceptional customer experiences by working with enthusiasm, energy, and pace
* An Unrestricted Australian Drivers Licence and a safe driving record (you'll need to consent to undergo both a police history check and driving history check)
* The confidence to safely drive and navigate through busy streets, suburban roads, and/or regional areas
* To be active - as well as driving, you'll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs)
* Availability to work flexible hours across our store trading days, including early mornings, evenings, and weekends (generally shifts run from 5am-1pm and 1pm-11pm)
Why Work with Us?
We're not just about discounts (although you do get those). It's about joining a team where your wellbeing and professional development are our investment and celebrating your contributions is the norm. We offer flexible work arrangements, additional leave, and parental leave entitlements to accommodate unique lifestyles.
At Coles Supermarkets, we're committed to creating a workplace that's safe and respectful for all team members. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. We also provide support for candidates with disabilities throughout our recruitment process.