Are you a motivated team player ready to kick-start or grow your career? We have number of permanent Customer Care Consultant opportunities available in Adelaide, and we're on the lookout for enthusiastic individuals who are passionate about delivering the best customer service to clients! Play a key role in helping customers maximize their financial benefits and learn valuable skills in finance, tax, and customer support. Role: Customer Care ConsultantEligibility: Australian Citizens or Permanent Residents onlyHours: Anticipated 38 hours per week - 4 rotations between 7:30 am to 6:30 pm Working days: Monday to FridayPosition Type: PermanentSalary: $58,823 per annum + superStart Date: 18th NovemberPaid Training/Induction: 8-12 weeksLocation: Adelaide (Hybrid)Adelaide: 2 office days (Wed and Thurs), 3 days Work from home. About the company:Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.About the role:As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms. Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging.You will be responsible for:Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.Help customers discover extra products to maximize their salary benefitsInvestigate customer complaints and provide resolution where possible, before escalating.Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefitsGuide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training!)Focus on Net Promoter Score by delivering high quality customer service on every customer interaction. About you:We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.You will have:Prior experience in customer service roles is essentialExperience in a call centre would be highly beneficialAbility to hit multiple KPIsExcellent communication skills, both written and verbalConfidence in explaining financial concepts and helping customers understand their optionsA knack for building rapport and upselling products where relevantTech-savvy and comfortable navigating different systemsSharp data entry skills and an eye for accuracyKnowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded Why Join? Be part of a fun and energetic team with plenty of room to growPlay a key role in helping customers maximize their financial benefitsLearn valuable skills in finance, tax, and customer supportHybrid work options available Interested? Make sure to apply!