Job Description:
We are seeking an experienced Service Dispatcher with a background in heavy machinery or maritime maintenance to oversee daily service operations, coordinate a team of Service Technicians, and manage client relationships.
Key Responsibilities:
* Lead daily service planning and ensure timely, high-quality service delivery.
* Maintain customer satisfaction, ensuring swift resolution of issues and adherence to KPI targets.
* Manage workshop and resource allocation, support field technicians, and recommend spare parts/tools.
* Conduct technical investigations, quality checks, and produce detailed service reports.
* Maintain compliance with health and safety standards across all operations.
About You:
* Formal qualification in mechanical/electrical engineering or related field.
* 5+ years in maintenance planning within heavy machinery, ideally maritime.
* Strong communication, planning, and customer service skills with proficiency in SAP.
* Experience in training and supporting technical teams.
Why this role? If you're a team player with a knack for customer service and operational planning, you can help drive service excellence for our clients across Victoria.