About EVTWhen you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.About RydgesAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.About Rydges Resort Hunter ValleySurrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course, join the team that keeps it all humming in the heart of wine country.About The RoleWe are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent. As the ideal candidate you’ll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences. At Rydges Resort Hunter Valley, we pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests. Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.Benefits & PerksAt EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ’s largest and most diverse experiences company.Skills & ExperienceGuest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs. Express genuine appreciation when bidding guests farewell.Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.Opera PMS Experience: Experience with Opera Property Management System (PMS) is highly regarded.Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.Valid Driver’s License: A current New South Wales driver’s license is required.Legal Right to Work: Applicants must have the legal right to work in Australia, as sponsorship is not available.Police Check: All successful candidates must be willing to undergo a National Police Check.A strong sense of professionalism and attention to detail.Ability to work effectively in a fast-paced, dynamic environment.Team-oriented with a passion for delivering outstanding service.Strong interpersonal skills and a positive, can-do attitude.
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