About the role The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience.The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture.With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus.You will also pro-actively promote achievements of SAE, its students and staff and build relationships to further promote the Institute's programs within the wider professional community.This is a collegial role important in shaping and developing the curriculum and academic direction for SAE at a campus and national level.The person we seek will ideally have the following: Experience in a Higher Education Organisation and/or industry experience in a related creative discipline area Management experience and/or equivalent qualifications in Management Team leadership skills Demonstrated effective and high-level customer service and relationship skills Demonstrated ability to build and maintain strong business relationships Experience in project management Well-developed administration and organisational skills including working independently Strong attention to detail with the ability to prioritise competing tasks for completion on time High proficiency with MS Word, MS Excel, MS PowerPoint, Slack and Google Apps.Excellent interpersonal and communication skills What we can offer you: About Us SAE's collaborative, project-based approach to creative media education provides students with a hands-on, collaborative and industry aligned way to achieve formal qualifications.SAE students and staff have access to the best industry equipment and facilities and are supported to develop collaborative, industry-relevant projects throughout their studies.Work placements and employability skills are deeply embedded in SAE's approach and act as a pathway for employment and life-long learning, SAE's whole of institution approach to practice-based, industry-aligned learning and teaching is designed to give its graduates an unfair advantage.Diversity and Inclusion Navitas promotes and embraces an inclusive and diversified workforce.We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.How to apply Please apply online by close of business on Friday, 6 December 2024.For further information, please contact Ben Funnell on +61 2 6639 6015 or ******.We reserve the right to progress or confirm applicants prior to close date.Applications received after the close date may be considered pending the recruitment process.Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.To our agency partners - thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage.Extra information For further information or to view other opportunities, please visit navitas.com/careers.Successful candidates will require full working rights in Australia and working with children check.By submitting your application, you acknowledge and agree to Navitas' Privacy policy.Further information can be found at navitas.com/careers