About {company}
Our organisation is a vibrant and values-led community, passionate about enhancing lives through education.
We work with university partners, training institutes, and professional bodies worldwide to develop and enable immersive and engaging learning experiences.
We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education.
The Opportunity
As a Student Advisor, you will be the first point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues.
These include general academic advice, emotional support, technical assistance, as well as enquiries relating to courses and University processes.
You will provide end-to-end administrative support throughout the student journey, from enrolment through to graduation.
Reporting to the Team Leader, you will join a team of authentic, passionate people who want to help you reach your full potential.
About You
To be successful in this role, we are looking for someone with the following:
1. An authentic person with a story to tell - we believe life experiences add to our ability to work things out, make good decisions, and ultimately help our students.
2. Previous experience in a support role providing excellent support to end-user customers.
3. A minimum Bachelor level degree (must have completed).
4. Great communication and people skills.
5. A solution-focused approach with a proactive attitude to supporting your customers.
6. A love for being part of a team and contributing to its success.
7. Availability for different shift patterns.
What's in it for you?
Along with joining a passionate, energetic, and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities.
OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art office and the rest from home (or wherever you choose).
Breakfast, snacks, table tennis, and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks.
Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.