At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As the Technical Business Analyst in Enterprise Technology Services (ETS), our global technology team you will be the subject matter expert as well as a trusted analyst. In this role you'll get into the detail of how a solution meets business needs and articulate the complex rules around it, while working across challenging and dynamic technical and finance environments.
If you're interested in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our business, and experience supporting finance systems, please apply!
Day in the life:
Facilitate business requirements gathering / user story mapping
Analyse business requirements, management systems, process performance, and technical solutions
Conduct gap analysis and provide recommendations to relevant stakeholders
Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
Documenting requirements by studying business functions, gathering information from users, and evaluating output
Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
Identifying key business/system processes, business rules, functional & non-functional requirements
Assisting with the configuration and development of system enhancements and innovation
You'll be perfect for the role if you have:
Minimum 3 to 5 years technical business analysis experience
Devops and SQL experience
Technical experience
Experience supporting finance systems
Understand of all aspects of the systems/software development lifecycle
Good quality documentation skills, both technical and non-technical
Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting
Strong business acumen and critical thinking skills
Atlassian Suite: Confluence, JIRA
Agile software development methodology experience
End to end understanding of development processes
Why Flight Centre?