Contact Centre Operator Brisbane Office - Full Time
Join to apply for the Contact Centre Operator Brisbane Office - Full Time role at Cash Converters .
Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
Our Brisbane Office with riverside city views is looking for a Full Time Contact Centre Operator to join our team.
Core Values
* Responsibility - We are clear, honest, and authentic.
* Perseverance - We show up with grit and determination.
* Equity - Everyday people helping everyday people.
* Potential - We innovate and we grow.
* Community - We do extraordinary things when we do it together.
About The Role
* Answer calls within a timely manner and with a high level of phone etiquette.
* Treat customers with empathy, respect, and provide a high-quality service.
* Work with each customer to identify how we can meet their needs.
* Upkeep client and contact register, utilising internal software systems.
* Maintain accurate notes on all customer interactions.
About You
* You will have a high level of time management and organisational skills.
* An unwavering passion for customer service.
* Clear and effective communicator with a professional phone etiquette.
* High level of personal and professional integrity.
* Able to provide a current National Police Clearance.
What’s on Offer
* Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
* Monday to Friday | No Saturday/Sunday Trading.
* Full Training Provided (Paid) with real career development opportunities.
* Hybrid working options available after training.
* Paid Parental Leave.
* Salary Packaging for a Novated Car lease available.
* Health Insurance Discounts.
* 30% Instore Discount.
* Plus, access to our Wellness Activities: Move, Munch, Money, and Mind.
Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we’ve expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.
Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation, and abilities to apply.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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