At Bendigo Bank, we're united in our belief that better can be bigger. As a Home Lending Specialist (Customer Relationship Manager), you'll deliver an exceptional experience by working with customers to meet their end-to-end banking needs.
Your Role
You'll play an integral part of helping our customers through the lending journey and driving growth. Whether you're guiding first home buyers create a plan to purchase or supporting a seasoned investor, you'll make your mark by:
* Building a pipeline of lending leads and nurturing relationships throughout their buying journey using our CRM.
* Guiding customers through the lending process and giving them peace of mind that we're here to help them achieve their goals.
* Leveraging your credit analysis expertise and understanding of customer needs to ensure positive lending outcomes.
* Building strong connections with the community, branch, and Branch Manager to deliver effective lending outcomes.
* Embracing lifelong learning and taking advantage of on-the-job training and other learning opportunities.
What You'll Bring
To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:
* A proven ability to achieve sales results through solutions that meet customers' needs.
* Confidence in communicating with new and existing customers face-to-face and over the phone.
* The ability to quickly build relationships and rapport with customers and colleagues.
* Eagerness to understand and share what makes our bank different.
* A drive for collaboration and the ability to work together to achieve goals.
* Experience in consumer lending (a plus but not essential).
Our Community Banking Model
We operate on a shared revenue model based on 'profit-with-purpose.' This approach ensures that profits generated are reinvested directly into the communities that create them, funding local initiatives and scholarships. By joining our Community Bank branch, you'll become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.
Why Work with Us?
We offer a range of benefits, including health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program. You'll also get access to corporate university 'BEN U' for further learning and development.