3 days per week, 12 month Fixed term 3 daysLead the charge, bring the spice. Join Australia's fastest growing Quick Service Restaurant brand!Part time – 3 days per week. Monday, Wednesday, Thursday is ideal – reduced hours spread across the week will also be considered.Be your best self, make a difference, and have fun. That’s our people promise. We feed our people’s potential to banish the bland and be Original, all while creating finger lickin’ good experiences for Australians! At KFC, everyone has a seat at our table.As our new IT Support Engineer for KFC South Pacific, reporting to our Infrastructure Manager, you will contribute to solution architectures, strategy, standards, service definitions and methodologies for KFC’s technical architecture domain across service management technologies, process and practices.ABOUT YOU – OUR NEXT ORIGINALExperience in IT Service Management as a support engineer within technology department/sExperience and knowledge of Windows 10 / 11 operating system deployment and management, as well as Windows 2008/2012/2016/2019 Server Operating Systems.Experience with Microsoft Azure, Microsoft Exchange and Mailbox configurations (on-premises/hybrid), with Microsoft Teams Meeting Room technology and its related Audio-Visual components, Microsoft SCCM and MDT.LAN/WAN Knowledge (DNS, DHCP, Routing).Strong customer support focus and interpersonal skills with a self-starter with initiative.Attention to detail, accuracy, knowledge retention, and organized work habits.Good understanding of business issues and priorities, with an ability to perform well under stress.Willingness to support 24/7 organization operations.You’re ready to help us on our mission to bring FLG experiences to more people, more often.Provide incident management support for restaurant staff on IT systems (Computer, Telephony, Mobile, Printing, A/V) within the Tech Ops – Infrastructure team.Manage deployment and maintenance of desktops, laptops, mobile devices, printers, and peripherals.Administer and maintain Microsoft Teams Room meeting technology.Manage Active Directory User and Computer Groups.Administer and maintain Exchange/O365 Groups and Contacts.Apply ITIL principles to ensure service quality and operational support.Enhance Service Catalogue offerings and Incident Management systems.Drive problem management, escalate risks, and ensure compliance with risk management policies.Create and update documentation and training materials.Evaluate and install new hardware and software as needed.WHO WE ARETake one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original, and we welcome you to join us. Lead the charge, bring the spice and taste more out of life!There’s all kinds of FLG potential here! Explore new paths and choose where your career takes you. If this sounds like the role for you and can commit to the contract, apply now via the included link.Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.Seniority levelNot ApplicableEmployment typePart-timeJob functionInformation TechnologyIndustriesRetail
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