Implementation Consultant/Software SupportSuccessfully implement and provide ongoing consulting and training for customers utilizing an ECI Software Solution’s software.Be the primary representative and go-to resource for new customers implementing the ECI software solution.Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:Requirements gathering through existing process reviewsSystems design and fit-gap analysisSystem configuration and setupEngineer solutions based on complicated customer business requirementsNew process design and definitionPre-implementation system testingConcept validation and user acceptance testingData migration and data formatting recommendationsGo-live implementation tasks and post-go-live consultingConsulting recap/activity reportingEnsure timely and accurate project and time administrationIdentify and manage potential issues and escalations in coordination with the team lead or project manager.Provide support to post-live customers:Explanation and resolution of application-generated error messagesIdentify the source of issuesGuidance with software capability and standard process flow questionsAssistance with using published ECI Help documentationResearch and providing updates on software defectsExplain configuration and settings for ECI softwareProvide assistance and support for software add-on productsSome travel may be required (on average of 3 times per year)QualificationsRequired Education: Bachelor’s Degree with a focus in Accounting, Supply Chain, Information Systems, or equivalentPreferred Education: Master's DegreeHB (Higher Vocational Education) degree, preferably in technical business administration or business informatics1-3 years of experienceSoftware implementation or consultation experienceKnowledge, Skills and Abilities RequirementsStrong ERP product knowledge, ERP experience preferredUnderstand common industry business practices in manufacturing, operations, distribution, and financeAbility to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-personExcellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.
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