Welcome to Bendigo Bank, a community-driven institution that offers every opportunity for growth without losing its personal touch. Be bold and take calculated risks, knowing you have the backing of your team and leaders.
About the Role
We are seeking a Customer Relationship Officer to provide a seamless Branch experience by meeting customers' end-to-end banking needs across transaction activities, exploring needs and circumstances, and providing consumer lending and other financial solutions relevant to their lifestyle.
* You will demonstrate a high level of ownership based on building strong relationships with new and existing customers and the wider community.
* You will actively engage our customers to explore the best products and services to suit their needs.
* You will be comfortable working in a changing environment as we adapt to digitization and educate and support our customers with their digital literacy and online banking needs.
Requirements
To succeed in this role, you will need:
* Demonstrated ability to achieve sales results through solutions that truly meet the customer's needs.
* Ability to effectively communicate with new and existing customers face to face and over the phone.
* The ability to quickly learn new systems and processes.
* A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits, and Credit Cards.
* Experience in consumer lending and the banking and finance industry is a plus but not essential.
What We Offer
We offer a range of benefits, including:
* On-the-job training and external development opportunities to help you grow professionally.
* A supportive team environment that encourages collaboration and learning.
* A chance to make a real difference in people's lives by providing exceptional customer service.
Estimated Salary: $60,000 - $80,000 per annum