OVHcloud Sydney, New South Wales, Australia
- Manage all IT infrastructure in your Datacenter.
- Ensure good customer relations and customer satisfaction are maintained on a daily basis.
- Manage monitoring alerts and customer ticket escalations.
- Ensure new infrastructure is racked and deployed in a timely manner.
- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.
- Comply with safety rules and regulations.
- Maintain and Create New Documentation and Operational Procedures.
- Carry out regular audits on internal technical procedures to check operations.
- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.
- Ensure material process flows are complied according to set processes in place.
- Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities.
- Able to work in shift timings to support the data center operations.
- Draft end of shift report and communicate progress status effectively to stakeholders on a daily basis.
Required Skills:
* Ability to follow and document internal procedures.
* Basic knowledge in Microsoft Office.
* Able to draft reports to communicate progress and highlight delays.
* Knowledge of the Datacenter Industry.
* Knowledge of Computer Hardware.
* Advanced sense of Customer Service.
* Excellent interpersonal skills.
* Excellent communication skills within a team.
* Proven organizational skills, autonomous and adaptable.
* 2 years higher education in IT.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Data Infrastructure and Analytics and Software Development
#J-18808-Ljbffr