Warranty Claims Coordinator
Join our innovative global organisation as a key part of the Warranty Administration Team. Work closely with internal stakeholders to administer, process and pay warranty claims.
About the Role
* Develop and implement Functional Plan activities to align with business goals
* Manage communications and assist dealers with claim processing and submissions
* Provide guidance on policies and procedures to dealers and staff
* Process and track warranty claims, ensuring compliance with company policies
* Review claims, gather relevant data, and escalate issues as needed
* Collaborate with regional offices, dealers, and internal teams to resolve claim issues
* Assist with invoice payments related to warranty expenses
* Stay updated on factory recalls and bulletins
* Identify system and process improvements and contribute to training materials
* Prepare and analyse warranty reports, monitor trends, and recommend actions
* Support team members and assist with warranty-related administrative tasks
About You
* Minimum 3-5 years' relevant warranty experience with a strong understanding of warranty standards and procedures
* Sound understanding of dealer service operations
* Strong product and technical knowledge
* Sound judgement, and effective communication skills
* Timely and effective planning and organisational skills
* The ability to adhere to tight deadlines and have a good eye for detail
* Microsoft office suite (Outlook, Excel, Word, PowerPoint, Project), and SAP experience
Why Choose Us
* Embrace Innovation: We think different and share ideas openly
* Invite Collaboration: We are stronger together
* Be Accountable: We take responsibility for performance
* Grow Resilience: We grow our courage and grit
* Respect Always: We value our strengths and differences
* Be Engaged: Every encounter we have matters