Planner – Budget Management Support
Seeking a skilled Planner to provide operational and administrative support, making funding decisions in relation to participant plans to minimize overspending.
Responsibilities:
* Analyzing participant records using policies, practice guidance, and legislation to inform funding decisions.
* Collaborating with participants and their representatives via telephone to understand circumstances and spending patterns.
* Maintaining high-quality records, adhering to IT systems, process guidelines, and standard operating procedures.
* Researching and reviewing decisions, managing moderately complex cases with assistance from higher classification staff.
* Completing administrative and data entry tasks related to participants.
* Contribution to key performance indicators, including planning targets.
* Key skills required: communication and interpersonal skills.