Job Description
At Brandt, we are in an exciting growth phase and are seeking a Technician Support Specialist to join our Product Support team.
Duties & Responsibilities:
* Manage technical assistance requests from Service Departments using Case Contact Management System (CCMS) software.
* Support Technicians, Service Managers, and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
* Ensure all necessary information is documented within the CCMS case before submission to John Deere.
* Facilitate communication between Technicians and John Deere CCMS factory support as needed.
* Develop, update, and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
* Utilize John Deere Service Advisor Remote for diagnostic purposes.
* Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
* Collaborate with John Deere to identify and address emerging product quality concerns.
* Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
* Prepare and analyze Service department reports, using data to drive improvements and growth.
Requirements:
* Qualified heavy duty technician certificate or equivalent work experience in the industry.
* Minimum 5 years service experience recommended.
* Proficiency in computer applications and data analytics.
* Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
* Knowledge of machine application, design, functionality, and understanding of the environmental effect on the equipment performance.
What We Offer:
* Attractive remuneration package.
* Opportunity to be pivotal in the growth and success of our Business.
* Ongoing Training & Development.
* Advancement Opportunities.