MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers.MongoDB Technical Services Engineers use their outstanding problem-solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.We are looking to speak to candidates who are based in Melbourne for our hybrid working model. The standard work week post ramping will be Tuesday to Saturday, every week.Why MongoDB is a fantastic place to work and build your careerBe a part of the company that's reinventing the database, passionate about innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally talented people around the globeLearn, contribute, and make an impact on the product and communityCool things you'll doYou'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.What you needYou should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.The ideal candidate should have a mix of experience in most of the following areasStrong diagnostics and troubleshooting experience, with the ability to analyze issues holisticallyBroad awareness of customer workloads and use cases, including performance, availability, and scalabilitySystems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingAbility to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etcGood understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and cachingExperience supporting complex mission-critical product applications and database systemsYou should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. We work in a collaborative team environment, so a willingness and ability to get help from team members when required is essential.Bonus PointsExperience with authentication systems such as LDAP, Kerberos, ADExperience using or managing MongoDBExperience using distributed version control systems, and in particular gitExperience using any cloud services stack such as AWS, Azure or GCPExperience with Kubernetes or other orchestration systemsSuccess MeasuresIn 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.In 6 months, you will be comfortable working frontline with our customers.In 12 months, you will be a part of a technical experts group within MongoDB.MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.**MongoDB is an equal opportunities employer.**Req ID 2252905111
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