Our client are an international market leader, and now seeking to employ a suitably experienced Customer Service Representative in their Head Office.
General tasks will include;
• Communicate with key Accounts through various channels: phone, email, and Service platform.
• Provide information to Key Accounts about solutions.
• Ensures accurate and prompt order processing and complaint handling.
• Support internal customers: Finance, Account Managers and Technicians.
• Maintain records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary between departments.
Other Responsibilities will include;
• Incoming calls and emails.
• Provide information to clients about solutions.
• Maintain records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary between departments.
• Support internal customers: Finance, Account Managers and Technicians
• Raising services orders according to guidelines.
• Create order confirmations and follow the process until order is receive at the warehouse for dispatch.
• Check with logistics availability of products.
• Create Quotes as per Sales request
• Oversee request from creation of the account at CRM, raise the service job and give feedback to the customer.
• Create proforma Tax -Invoice.
Qualifications
• Diploma, Degree or equivalent
• Minimum 4 years’ experience working within customer support team.
• Microsoft Office – Intermediate / Advanced
How to Apply:
Please submit your updated resume using the link or send to applications@superiorpeople.com.au ensuring subject header identifies position applying for.
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
Superior People Recruitment operate nationally, offering 12 month guarantees on all permanent placements.
To see full list of current vacancies go to https://www.superiorpeople.com.au/vacancies
www.superiorpeople.com.au
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